Privacy Policy

Last updated: April 5, 2025

Edelweiss Golf & Country Club (“Edelweiss,” “we,” “us,” or “our”) operates this website and online store, including related information, content, features, products and services (the “Services”). Our website is powered by Shopify, which enables us to provide certain online Services to you.

Edelweiss respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain and protect your personal information when you visit golfedelweiss.com, make a purchase, book a tee time, purchase or register for a membership, Player’s Card or golf package, inquire about or attend a tournament or event, subscribe to our communications, contact us, or otherwise interact with Edelweiss.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with Edelweiss, we may collect or process:

• Contact information, including your name, address, billing or shipping address, telephone number and email address.

• Account information, including information associated with an online customer account and your preferences or settings.

• Transaction information, including products or services viewed or purchased and information relating to purchases, returns, exchanges, cancellations or other transactions.

• Golf and reservation information, including information provided when booking a tee time or registering for memberships, Player’s Cards, golf packages, tournaments, lessons or other golf services.

• Event information, including information provided in connection with tournaments, weddings, corporate events, private functions and other events.

• Payment information, including payment and transaction details processed through our payment service providers.

• Communications with us, including information you provide when contacting us, submitting an inquiry or requesting customer service.

• Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.

• Device and usage information, including information about your browser, device, network connection, IP address and how you interact with our website.

• Cookies and similar technologies used to operate, secure, analyze and improve our website and Services.

We limit the collection of personal information to information reasonably necessary for our business activities and the purposes described in this Policy.

2. Sources of Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, book a tee time, register for a service, submit a form, communicate with us or otherwise provide information to Edelweiss;

• Automatically when you use our website, including through cookies and similar technologies;

• From service providers that provide technology or other services on our behalf; and

• From partners or other third parties where permitted by law.

3. How We Use Personal Information

We may use personal information to:

• Process purchases, payments, registrations and other transactions;

• Manage tee-time reservations and golf services;

• Administer memberships, Player’s Cards, golf packages, gift certificates and other programs;

• Organize and administer golf tournaments, weddings, corporate events and other functions;

• Respond to inquiries and provide customer service;

• Communicate with you about reservations, purchases, events, accounts or services;

• Send marketing and promotional communications where permitted by law and in accordance with your preferences;

• Operate, maintain, secure and improve our website and Services;

• Understand how visitors interact with our website and Services;

• Detect, investigate or prevent fraud, misuse, security incidents or other prohibited activity; and

• Comply with applicable legal, regulatory, accounting and operational requirements.

4. Consent

Where required by applicable law, we obtain consent before collecting, using or disclosing personal information.

You may withdraw your consent to certain uses of your personal information, subject to applicable legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain products or services.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

5. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services, including:

• Shopify and other website or e-commerce service providers;

• Golf booking and management platforms;

• Payment processors;

• Email marketing and communication providers;

• IT, cloud storage, analytics and security providers;

• Vendors and service providers acting on our behalf;

• Business and marketing partners, where permitted by applicable law; and

• Government, regulatory, law-enforcement or other parties where disclosure is required or permitted by law.

We may also disclose information when you direct or consent to the disclosure.

Edelweiss does not sell personal information.

6. Relationship with Shopify

Our online store is hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of our online Services in order to provide and improve those Services.

Information submitted through our online store may be transmitted to Shopify and service providers that may operate in jurisdictions outside Quebec or Canada.

Shopify may also process information relating to your interactions with our store in accordance with its own privacy practices. For more information about Shopify’s handling of personal information and the privacy rights available through Shopify, please refer to Shopify’s Consumer Privacy Policy and Privacy Portal.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate and secure the website, remember preferences, understand website usage, improve functionality and, where permitted, support analytics or marketing activities.

Some cookies are necessary for the website and online store to function. Other cookies may be used for analytics, personalization or marketing purposes.

Where required, we provide options for managing consent to non-essential cookies and similar technologies. You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Websites and Services

Our website may contain links to websites or online services operated by third parties, including services used for tee-time reservations or other functions.

If you follow a link to a third-party website or service, that third party’s privacy practices and terms will apply. Edelweiss is not responsible for the privacy or security practices of websites or services that we do not control.

9. Information Outside Quebec

Some of our service providers may store, process or access personal information outside Quebec or Canada.

When personal information is communicated outside Quebec, it may be subject to the laws of the jurisdiction in which it is processed. Where required, we take reasonable steps to assess and appropriately protect personal information communicated outside Quebec.

10. Security of Personal Information

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the personal information we hold.

Access to personal information is limited to employees, representatives and service providers who reasonably require access to perform their duties or provide services on our behalf.

No electronic system or method of transmission is completely secure, and we cannot guarantee absolute security. We nevertheless take reasonable measures designed to prevent unauthorized access, use, disclosure, loss or alteration of personal information.

11. Retention and Destruction

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, operational and regulatory requirements.

When personal information is no longer required, we take reasonable measures to securely destroy, delete or anonymize it, as appropriate and in accordance with applicable law.

12. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete personal information;

• Request deletion in circumstances provided by applicable law;

• Withdraw consent where applicable;

• Request information about how your personal information is collected, used or disclosed;

• Request information about categories of persons who have access to your personal information within our organization;

• Request portability of certain computerized personal information where applicable; and

• Exercise other rights provided under applicable Quebec or Canadian privacy laws.

These rights are not absolute and may be subject to legal limitations or exceptions.

We may need to verify your identity before processing a privacy request.

13. Children’s Privacy

Our website and online Services are not specifically directed toward children.

Where personal information concerning a minor is required for a junior membership, golf program, event or similar service, we will handle that information in accordance with applicable privacy requirements, including obtaining appropriate consent where required.

14. Complaints and Privacy Requests

If you have questions or concerns about how we handle personal information, wish to exercise a privacy right, or wish to make a complaint regarding our privacy practices, please contact the person responsible for the protection of personal information at Edelweiss using the contact information below.

We will review and respond to privacy requests and complaints in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, Services or legal requirements.

When changes are made, we will publish the revised Privacy Policy on our website, update the “Last updated” date and provide any additional notice required by applicable law.

16. Contact — Person Responsible for the Protection of Personal Information

Questions, concerns, complaints and requests relating to this Privacy Policy or personal information may be directed to:

Person Responsible for the Protection of Personal Information
Edelweiss Golf & Country Club
465 Ch. Edelweiss
Wakefield, Quebec J0X 3G0
Canada

Email: info@golfedelweiss.com
Telephone: 819-459-2331